We want you to be completely satisfied with your purchase from Ryders Plants. Because we ship live plants, our policy is designed to be fair to both our customers and the realities of shipping living material.
Dead-on-Arrival Claims
If your plant arrives dead or in severely damaged condition, please contact us within 30 days of delivery. To process your claim, we require a clear photograph showing the condition of the plant and its packaging. Once your claim is reviewed and approved, we will issue a full refund to your original payment method or offer a replacement at our discretion.
What Is Not Covered
Because live plants require proper care after arrival, the following are not eligible for refund:
- Plants that die after arrival due to improper care, incorrect planting conditions, or environmental factors outside our control
- Claims submitted more than 30 days after delivery
- Cosmetic damage such as minor leaf scorch or transit stress that does not affect the plant’s viability
- Orders where delivery was refused or returned to sender
We do not accept exchange requests.
Weather and Seasonal Delays
Extreme weather conditions may affect plant health during transit. We do our best to ship during favorable weather windows and may hold shipments during periods of dangerous heat or cold. Delays due to weather conditions are not grounds for refund unless the plant arrives dead on arrival as described above.
Agricultural Shipping Restrictions
Some live plants cannot be shipped to certain states due to state agricultural regulations. If your order includes a plant that cannot be legally shipped to your state, we will contact you and issue a full refund for the affected item(s).
How to Request a Refund
To request a refund, please contact us through our Contact page with your order number, a description of the issue, and photographs of the plant and packaging. We will respond within 2 business days.
Refund Processing
Approved refunds are processed to your original payment method (credit or debit card via Stripe) within 5-10 business days, depending on your bank.
Last updated: June 2026